EC Pro Payment and Refund Policy

All bookings must be made in advance and paid for in full at the time of booking to secure the session. Payment may be made by credit or debit card. There is no charge for paying by credit or debit card.

Wow Design Solutions Limited trading as EC Pro is unable to issue refunds and will only issue customer account credit in accordance with the refund and cancellation policy of the yard, school or Livery using the EC Pro system.

Customers may be able to access a refund by contacting the yard, school or Livery directly and the Merchant of record for all transactions is Quob Stables, and they shall be liable for all refunds and chargebacks. If you are not happy with the complaints procedure of your riding school/livery yard you can contact hello@ecpro.co.uk to take further action.

Quob Stables Refund Policy 

Quob Stables has a 24 hour cancellation policy and is happy to reschedule lessons with at least 24 hours’ notice.  A cancellation fee of 100% for booked activities becomes payable if the mandatory 24 hour cancellation period is not given. No refunds will be given on lessons except in the form of vouchers or a credit on the client’s account.